Collecting a debt is no easy task. If you want to hit a home run and collect, you first need to get to first base. By following these 4 simple steps, you’ll be on your way to getting the money you’re owed.
Identify Yourself and the Consumer (your debtor)
Ask for Payment in FULL, then PAUSE & LISTEN:
This is extremely crucial to the success of your call. Whether you are an experienced collector, or a novice you should NEVER deviate from Steps 1 or 2, or you have already compromised your monies!
Identify the Problem & Find a Solution:
The caller/collector should first and foremost determine a “stall” or a “legitimate objection”.
Score The Run/ Close The Deal:
Close the deal with either a payment plan or better yet, payment in full. If you have arranged for a
payment plan make sure that you have outlined: the date due, the amount due, the total due, and
the frequency. Be sure that you know the means of payment; and whether or not the debtor will be
mailing the payment or there are other scheduled arrangements. Be certain to document everything!
If you are having trouble collecting a debt, we’d be happy to help. You don’t pay a fee, unless we collect, so there is no risk on your part. Feel free to call us at 516-546-1447 or use our form here.